ShiftRate (also referred to as “we,” “us,” or “our”) is currently operated as an Illinois sole proprietorship and is an independent iOS app for gig drivers. This policy applies to the ShiftRate app, shift-rate.com, and related support communications.
1. Information we collect
Account information
When you create an account, we collect your email address, an account identifier, and authentication information. Supabase handles password authentication. The app uses authentication credentials and session information to sign you in.
Shift, order, and financial records
We store information you enter or generate while using the service, including shift and order times, earnings, base pay, promotions, tips, offer amounts, accepted or declined offers, restaurant or store names and aliases, delivery-stop labels and timestamps, gig platform, mileage, odometer readings, and saved earnings goals. These records support your hourly rates, history, and estimated costs and profit. Earnings and expense amounts are financial information. Cost assumptions and tax-rate settings may be stored locally as described below.
Vehicle information
If you use vehicle tools, we store vehicle nickname, year, make, model and trim, odometer history, maintenance items and notes, and fuel purchase details such as date, cost, gallons, price per gallon, and related shift. A fuel record may also contain recognized text if supplied with the record. If you use a connected vehicle logger, vehicle or OBD summaries can include distance, engine time, speed, RPM, and related vehicle measurements.
Selected market areas
We store the metro area, state, market-zone name, and time zone you select or create, and associate them with your shifts and offers. This is approximate location information linked to your account; it is separate from the GPS coordinates used on your device to calculate mileage.
Location-derived mileage
If you enable GPS mileage and grant iOS location permission, ShiftRate uses Core Location during active orders to calculate distance. The app adds the distance between accepted location updates to an order’s mileage total. ShiftRate does not store or send the underlying latitude and longitude coordinates to its database. You can disable GPS in ShiftRate settings or iOS Settings.
OCR screenshots
ShiftRate uses Apple Vision on your device to recognize text from screenshots for supported order-entry shortcuts. The current order-capture flow does not upload screenshot images or full recognized order-screen text. It does save extracted order and offer fields, such as restaurant names, pay, and mileage, to your account. OCR failures can produce local debugging information; the current app does not send screenshot failure reports to our servers.
Shortcuts may save screenshots in a folder you choose in Files, including iCloud Drive if you select it. Those files remain under your control and may be synchronized by your storage provider. Shared images and local debugging information may also remain in the app until replaced or cleared. Deleting your ShiftRate account clears the app’s shared capture file on that device, but does not delete screenshots from your chosen Files folder, iCloud Drive, or Photos. You can remove those separately.
Subscriptions and purchase history
Apple processes App Store purchases. RevenueCat receives your ShiftRate account identifier and subscription transaction information to validate purchases, restore access, and manage Pro entitlements. This includes purchase history, product and subscription status, and trial or renewal information. Because we supply your account identifier, this information is linked to your ShiftRate account. We also use RevenueCat’s subscription reporting to understand trials, subscriptions, and revenue. ShiftRate does not receive your payment card or bank-account details from Apple.
Product analytics and diagnostics
We record product events such as app opening, onboarding completion, shift or order actions, shortcut use, OCR success or failure, and app errors. These records include your account identifier, app version and build, iOS version, device model, a randomly generated session identifier, event source, and limited properties such as the operation that failed or selected gig platform. They are linked to your account and used to understand feature use and reliability, including outside beta testing. These events do not include screenshot images, full recognized screenshot text, passwords, or raw location coordinates.
Device settings
Preferences such as theme, goals, cost assumptions, selected gig apps, plan selection, GPS preference, onboarding state, and shortcut settings may be stored locally on your device. Some goal and operational records are also synchronized to your account.
Website security and support
Our website hosting and security providers process connection information, such as IP address, browser or device information, requested pages, and request times, to deliver and protect the site. The sign-up and login security-check page uses Cloudflare Turnstile to distinguish people from automated traffic. The website does not include advertising trackers. Our contact form opens your email app; it does not send the message until you choose to send it. When you email us, we receive the contact details, message, and any attachments you provide.
2. How we use information
- Authenticate you and synchronize your account records.
- Track and calculate earnings, time, mileage, goals, estimated expenses, tax reserves, and profit.
- Provide OCR-assisted order entry, market organization, vehicle tools, and driver summaries.
- Validate purchases and trials, unlock Pro, and restore subscriptions.
- Understand product use and subscription performance, diagnose errors, prevent abuse, and improve ShiftRate.
- Respond to support, privacy, and account-deletion requests.
3. Service providers and disclosures
ShiftRate uses these providers to operate the service:
- Supabase for authentication, database hosting, and backend infrastructure.
- RevenueCat for purchase validation, subscription entitlements, and subscription reporting.
- Apple for App Store payments and device services such as Core Location, Vision, Shortcuts, and Live Activities.
- Vercel for website hosting and delivery.
- Cloudflare for Turnstile security checks during authentication.
We disclose information to service providers as needed to operate, analyze, support, and secure ShiftRate, or when required by law, to protect rights and safety, or as part of a business transfer subject to appropriate safeguards.
ShiftRate does not sell personal information. The app does not contain third-party advertising and does not track you across other companies’ apps or websites for advertising.
4. Retention
Account and synchronized app records are retained while your account is active so you can access your history. Successful in-app account deletion removes your authentication account and associated records from our active database, including account-linked product events. Local preferences and pending records on that device are cleared as part of that process. Copies may remain in infrastructure backups until those backups expire under the provider’s retention schedule.
Support correspondence, security logs, and provider transaction records may be retained separately as needed for support, security, billing, dispute resolution, or legal obligations. In-app deletion does not automatically erase Apple’s or RevenueCat’s transaction records. Contact us for help with privacy requests involving those records. Files you saved outside the app remain until you remove them through the relevant storage service.
5. Your choices and account deletion
You may edit app records, disable GPS, change iOS permissions, or sign out at any time. To permanently delete your account, open Settings → Account → Delete Account, review the warning, type DELETE, and confirm. On success, this deletes your authentication account and associated shifts, orders, offers, delivery stops, markets, saved goals, aliases, vehicle, fuel and maintenance records, vehicle summaries, product events, and local app account data on that device. Deletion cannot be undone. Uninstalling the app alone does not delete synchronized server data.
Deleting your account does not cancel your Apple subscription or free trial. Manage or cancel it separately in iPhone Settings → your name → Subscriptions → ShiftRate. Cancellation and subscription-record retention are handled separately from deleting your ShiftRate account.
For access, correction, or deletion requests, or if you cannot access the app, email support@shift-rate.com or use the contact page. We may need to verify that you control the account.
6. Security
We use platform authentication, database access controls, encrypted network connections, and provider safeguards designed to protect information. No storage or transmission method is completely secure, so we cannot guarantee absolute security.
7. Children
ShiftRate is intended for adults who perform or evaluate gig work and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can investigate and delete it.
8. United States users and changes
ShiftRate is currently operated for users in the United States. Information may be processed where our service providers operate. We may update this policy as the product or legal requirements change. We will update the effective date and provide additional notice in the app when a change materially affects your privacy choices.
9. Contact
For privacy questions or requests, email support@shift-rate.com or use our contact page. ShiftRate is currently operated as an Illinois sole proprietorship. Please do not include passwords or sensitive financial information.